1. Introduction and Purpose

This manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA), which requires every private body to compile and make available a manual describing the records it holds and the process by which access to those records may be requested.

The purpose of PAIA is to give effect to the constitutional right of access to information held by both public and private bodies, to the extent that such access is required for the exercise or protection of any rights.

2. Contact Details of the Information Officer

3. Guide on How to Use PAIA

The South African Human Rights Commission (SAHRC) has compiled a guide on how to use PAIA. This guide is available at no charge from:

4. Records Held by Corezality (Pty) Ltd

The company holds the following categories of records in the course of conducting its business as a micro-roastery and e-commerce operator:

4.1 Corporate and Legal Records

• Certificate of Incorporation and Memorandum of Incorporation
• CIPC registration documents
• Tax registration certificates and SARS correspondence
• Bank account information

4.2 Customer Records

• Customer names and email addresses (collected at checkout and via Brew Circle registration)
• Delivery addresses and contact numbers
• Order history and transaction records
• Brew Circle loyalty account data (points, tier, activity)
• Payment confirmation records (no card data is stored — processed by PayFast)

4.3 Financial Records

• Sales invoices and order records
• Bank statements and payment records
• Supplier invoices (green coffee procurement)

4.4 Operational Records

• Roast logs and batch records
• Supplier and sourcing documentation
• Courier booking records (The Courier Guy)
• Website analytics (aggregated, non-personal)

4.5 Correspondence

• Customer service email and WhatsApp correspondence
• Supplier communications

5. How to Request Access to Records

A request for access to records held by Corezality (Pty) Ltd must be made in writing using the prescribed Form C (available from the SAHRC website or on request from the Information Officer).

Requests must include:

• The identity of the requester
• A description of the records requested, with sufficient detail to identify them
• The form in which access is requested (copy, inspection, etc.)
• If the requester is seeking access on behalf of another person, proof of that capacity
• The right being exercised or protected, and why access is required

6. Fees

The fees prescribed under PAIA apply to requests made to private bodies. A request fee is payable before the request is processed.

Fee Type	Amount
Request fee (non-refundable)	R50.00
Reproduction — per A4 page (photocopy)	R1.10
Reproduction — per A4 page (printout)	R0.75
Reproduction — USB/digital copy	R70.00
Postal fee	Actual cost

No fee is charged where the requester is seeking access to records containing their own personal information.

7. Grounds for Refusal

The Information Officer may refuse access to records on grounds permitted by PAIA, including but not limited to:

• Protection of third-party personal information (POPIA)
• Commercial confidentiality
• Legal privilege
• Records that could endanger life or safety
• Records subject to ongoing legal proceedings

Any refusal will be communicated in writing with reasons, within the prescribed timeframe.

8. POPIA Relationship

This company processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). Data subjects wishing to access, correct, or delete their personal information held by this company may do so directly by contacting the Information Officer — no PAIA request is required for personal information about oneself.

For full details of how personal information is processed, see our Privacy Policy.

Complaints regarding the processing of personal information may be lodged with:

9. Availability of This Manual

This manual is available:

• On the company website at artifactscoffee.co.za/paia.html
• Free of charge in electronic format upon request to the Information Officer
• A printed copy is available at a fee of R1.10 per page