Legal

Terms & Conditions

Last updated: May 2026

By placing an order on artifactscoffee.co.za, you agree to these Terms and Conditions. These terms are governed by the laws of the Republic of South Africa, including the Electronic Communications and Transactions Act, 25 of 2002 (ECT Act) and the Consumer Protection Act, 68 of 2008 (CPA).

1. About Us

Artifacts Coffee is a Johannesburg-based micro-roastery. Contact: artifacts.coffee.roastery@gmail.com · +27 61 383 2478.

2. Orders and Acceptance

An order constitutes an offer to purchase. It is confirmed only once payment has been successfully processed and you receive an order confirmation email. We reserve the right to refuse or cancel any order. If a product becomes unavailable after payment, we will contact you to arrange a refund or substitution.

3. Pricing

All prices are in South African Rand (ZAR) and include VAT. Shipping is calculated at checkout before payment. We reserve the right to correct pricing errors and will notify you before processing if the correct price differs from what was displayed.

4. Payment

Payment is processed securely by PayFast. Your card details are never transmitted to or stored by Artifacts Coffee. By completing payment you agree to PayFast's terms of service.

5. Delivery

We ship nationwide from Johannesburg via The Courier Guy.
Standard delivery is 2–5 business days from dispatch.
Dispatch occurs the next business day after order confirmation.
Delivery estimates are not guaranteed. Courier delays are outside our control.
You are responsible for providing a complete and accurate delivery address. We are not liable for non-delivery caused by an incorrect address.
Risk of loss passes to you upon delivery.

6. Returns and Refunds

If your order arrives damaged or incorrect, contact us within 5 days of delivery with a photo. We will arrange a replacement or full refund at no cost to you.
Coffee is a perishable product roasted to order. We do not accept returns based on flavour preference. We recommend ordering an 80g sample bag before committing to larger quantities.
Unopened, undamaged products may be returned within 10 days of delivery for store credit, provided you arrange and cover return shipping.

7. Product Information

Tasting notes are descriptive guides based on our cupping process and may vary based on your brewing method, grind setting, and personal palate. Roast dates and origin information are provided in good faith and may vary slightly between batches.

8. Brew Circle Loyalty Programme

Points have no cash value and cannot be transferred.
Vouchers expire 90 days from issue date and are single-use.
We reserve the right to modify, suspend, or terminate the programme at any time with reasonable notice.
Points earned fraudulently will be forfeited and the account may be closed.

9. Intellectual Property

All content on this website including the Artifacts Coffee name, logo, product photography, and copy is the property of Artifacts Coffee and may not be reproduced or used for commercial purposes without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by South African law, Artifacts Coffee is not liable for any indirect, incidental, or consequential loss arising from use of our website or products. Our total liability for any claim shall not exceed the value of the order to which the claim relates.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy and POPIA.

12. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.